Help and FAQs

  • Office hours are 8 am to 5pm. Doors will be locked before and after those hours.
  • Please call supervisors ( and leave voicemail if necessary) with any change in plans (unexpectedly absent, late, etc.).
  • Annual leave must be submitted and approved in advance. Sick leave must be submitted as soon as possible after the fact
  • Submit hourly time sheets on time—a day before if possible.
  • Use the in/out board daily and keep your itinerary up-to-date.
  • Submit website updates (training dates/descriptions; project descriptions) to Charles and Joanne in a timely manner.
  • For core annual report/NIRS: Check all program descriptions and update them, check to be sure activities are entered. Data need to be entered for June 30.
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How do I find a technology course being offered at VCU?
Locating a Technology Training Course at VCU: http://www.pubinfo.vcu.edu/training/it/
VCU Instructional Development Center http://www.vcu.edu/idc/

How do I find out what technology resources are available for me to utilize at VCU?
INFUSIO Distance Learning Technology Lab http://www.tlab2.soe.vcu.edu/infusio/
Technology Resources at VCU http://www.vcu.edu/it/index.html
Distance Education Resources at VCU http://www.vcu.edu/it/distance_learning.html
VCU Blackboard Course Info http://www.blackboard.vcu.edu/
SmartForce Technology Assessment & Training at VCU http://www.vcu.edu/cte/smartforce/

How do I find help with a question about my computer hardware, software or email use at VCU?
Technology Help Desk at VCU http://www.at.vcu.edu/helpdesk/
Frequently Asked Questions About Technology at VCU http://www.vcu.edu/it/faq.html
Email at VCU http://www.vcu.edu/it/email.html
Classroom Technology Support at VCU http://www.vcu.edu/it/classroom_support.html

What are the university policies and procedures that pertain to technology at VCU?
VCU Technology Policies & Procedures http://www.vcu.edu/it/policies.html

How do I find online tutorials for learning about Windows and Microsoft Office?
Microsoft's Resources for Educators http://www.microsoft.com/education/
Teaching and Learning Resources with Microsoft Office http://www.microsoft.com/education/?ID=tl
Microsoft Office Template Gallery http://officeupdate.microsoft.com/templategallery/

How do I find resources to help me with my Personal Digital Assistant (PDA)?
Pocket PC Software Matters http://www.microsoft.com/mobile/pocketpc/default.asp
Mobile Planet: The Mobile Computing Experts http://www.mobileplanet.com/
Handango http://www.handango.com/
Margi Presenter-to-Go http://www.margi.com/
Microsoft Mobile Pocket PC http://www.microsoft.com/mobile/pocketpc/
HP Jornada Pocket PC http://www.hp.com/jornada/
Compaq IPAQ Pocket PC http://welcome.hp.com/country/us/en/prodserv/handheld.html

How do I create PDF documents with Adobe Acrobat?
Adobe Acrobat Online Tutorials http://www.adobe.com/products/tips/acrobat.html
How to Create Adobe PDF E-Books http://www.adobe.com/epaper/tips/acr5ebook/main.html
Frequently Asked Questions About Adobe Acrobat http://www.adobe.com/products/acrobat/adobepdf.html
An Overview of Adobe Acrobat 8.0 http://www.adobe.com/products/reader/
Step-by-Step Lesson Guides on Adobe Acrobat 5.0 http://www.adobe.com/education/pdf/acrobat_curriculum/Acrobat_all_lessons.pdf
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For additonal aid with the intranet, please contact:

Charles Daniel (cdanie1@vcu.edu)
Danielle Moss (mossdj@vcu.edu)
Erik Froehlich (ejfroehl@vcu.edu )

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