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Virginia Person-Centered Options Counseling Statewide Standards Training

Person-Centered Options Counseling (PC-OC) is an interactive decision support process whereby individuals are supported in making long-term support choices in the context of their unique preferences, strengths, needs, values, and circumstances. PC-OC is provided by trained options counselors practicing according to Virginia's Statewide Standards.

PC-OC Training Requirements

Staffing Roles

PC-OC Training Modules

The webpage providing PC-OC training modules, the annual refresher training, and resources for practicing PC-OC according to Virginia's Statewide Standards has moved to the No Wrong Door Training Portal. You may access more information about PC-OC and the training portal by visiting the "Training" page on the NWD website, located HERE.

Frequently Asked Questions (FAQs)

For additional questions about the Person-Centered Options Counseling Statewide Standards, staff training, the certification process, or the implementation of Person-Centered Options Counseling in your agency, please email the No Wrong Door Team at NoWrongDoor@DARS.Virginia.gov. You will receive a response within 24-48 hours.

Print version of our Frequently Asked Questions

Q. Why do I need to take Person-Centered Options Counseling training?

A. Person-Centered Options Counseling can only be provided in accordance with Virginia’s Statewide Person-Centered Options Counseling Standards, which contain these training requirements.

Q. How do I get a certificate of completion?

A. Once you have completed a module, you will mark the course attended and notify the NWD Team at NoWrongDoor@dars.virginia.gov of completion. Once the NWD verifies your completion, you will receive additional instructions for completing a post-quiz and downloading your certificate. There is a process flow chart with links to job aides providing step-by-step instructions and screenshots for each one of these steps located at the following link: Process Flow Chart

Q. How do I decide what Modules I need to complete?

A. The basic requirements are summarized in the chart at the top of this webpage. The Modules you need to complete depend on both (1) whether you have had any prior Person-Centered Options Counseling training and (2) your role(s) in your agency’s program.
  • If your role will be ONLY determining the need for PC-OC, you need to complete and pass the post‐quizzes for Modules 1 and 2.
  • If your role will be providing PC-OC, you need to complete and pass the post‐ quizzes for Modules 1, 2, 3, 4 and the Annual Refresher Training and Evaluation.
  • If your role is supervising PC-OC Counselors, you need to complete Modules 1 and 5, pass the Module 1 post‐quiz, and certify that you completed Module 5.
  • If you are the Executive Director of an agency that will offer PC-OC, you need to complete Modules 1 and 5, pass the Module 1 post‐quiz, and certify that you completed Module 5.

Q. Do I have to take the Modules in numerical order?

A. No, however if you do not take them in order you will miss important information you need to understand the material being presented. We strongly recommend you begin with Module 1 and take the required modules for your role in the correct numerical order.

Q. How do I register for the Modules I need?

A. You can access the training at the following link: https://dars-events.virginiainteractive.org Once there you will need to do the following steps:
  1. Create a user account
  2. Register for modules
  3. Begin the class
  4. Complete the class
  5. Obtain the certificate
There is a process flow chart with links to job aides providing step-by-step instructions and screenshots for each one of these steps located at the following link: Process Flow Chart Once you have completed step 4, you will need to be sure to email notice of completion to the NWD team at NoWrongDoor@dars.virginia.gov. They will provide you with final instructions for completing a post-quiz and obtaining your certificate.

Q. Who can I contact if I have additional questions?

A. For questions about Person-Centered Options Counseling Standards, initial or annual training, or the implementation of PC-OC at your agency, please contact the No Wrong Door Team at NoWrongDoor@DARS.Virginia.gov.

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Person-Centered Trauma-Informed Care

No Wrong Door Virginia (NWD) recognizes the intersectional impact of social isolation and trauma on health and community living. Growing attention in research and practice suggests social isolation and experiences of trauma are related and can negatively impact biological, psychological, social, and spiritual well-being across the lifespan. The relationship among social isolation, trauma, and transitions is an essential linkage to make within the Long Term Services and Supports (LTSS) workforce. Providing person-centered care that is also trauma-informed can equip us to respond to peoples’ life experiences. Like person-centered care, trauma-informed care is strengths-based in its foundation, drawing upon story, voice, and choice in its application. This section provides resources for learning about person-centered trauma-informed care, an approach that is consistent with Virginia's Statewide Standards for practicing Options Counseling. Over the next two years, NWD will integrate a trauma-informed lens into our training approaches and offer in-person and online training in trauma-informed care and LTSS in partnership with VCU’s Department of Gerontology and Virginia Partnership for People with Disabilities. Please check back here for more information.

Principles of Trauma-Informed Approaches

6 principles of trauma-informed approaches

Virginia's Trauma-Informed Community Networks

Would you would like to learn more about trauma-informed care? Across Virginia, multi-disciplinary coalitions, often called Trauma-Informed Community Networks (TICN), are forming to share information and resources across sectors of health and human services. Keep in mind that the level of focus on multi-generational aspects of trauma varies from region to region. The TICN in your region may primarily focus on Adverse Childhood Experiences (ACEs); your involvement could help to broaden the scope to include older people and people with disabilities. To connect with a TICN in your region, visit the Campaign for a Trauma-Informed Virginia.

Reference Materials

Behavioral Health & Health Care


Long-term Services and Supports

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Virginia Commonwealth University
School of Education
Partnership for People with Disabilities
700 East Franklin Street
P.O. Box 843020
1st Floor, Suite 140
Richmond, VA 23219
Phone: (804) 828-3876
TDD Relay: 800-828-1120
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Email: NoWrongDoor@dars.virginia.gov